Support

Frequently Asked Questions for the Induction App

General

What is Induction?

Induction is an app for iPhone and Android that gives healthcare professionals the information they need to work in any UK hospital.

Who created Induction?

Induction was created by the team at Podmedics. Podmedics is an award winning UK-based software development company that builds healthcare apps.

Who can use Induction?

Induction is designed to be used by anyone who works within a hospital. Doctors, nurses, midwives, physiotherapists, and all the rest of you lovely people who spend time helping others.

Extensions/Pages

Where do all your numbers come from?

Extensions and pager numbers for each hospital are contributed by users of our apps. We do not add any numbers ourselves (unless we are asked).

Hospitals that use our Kuma service sometimes also add numbers (and other great stuff) so that their users are always up-to-date.

What happens when I add a number?

Numbers that you add will be shared with all other users in your hospital. This is the beauty of the system.

Can I call a number from my phone?

Yes you most certainly can.

However, this is only possible if your hospital has a common external prefix that can be applied before the extension to create a full number.

Please ask switchboard if they have a prefix, and then add it for your hospital (via the settings).

FAQs

What are FAQs?

The term FAQ stands for 'Frequently Asked Question' (we're sure you knew that!)

Basically these are tips and tricks for any healthcare professional working in a hospital.

Common examples include 'How do I bleep?', 'What are the canteen opening hours?' and 'Where do I park?'.

Are FAQs shared with other users?

Yes - absolutely. Often the content of FAQs is very useful to other healthcare professionals in your hospital, so they are shared.

Codes

Is it dangerous to store codes in the app?

Any codes that you add in the app are only ever stored on your device. They are never shared with other users.

To make sure your codes are properly protected please ensure that you have passcode protection enabled on your mobile device.

What sort of codes should I store?

That's completely up to you! Our users have told us that often they store access codes to wards, passwords for hospital computer systems and the old favourite - blood gas machines!

Guidelines

What are guidelines?

'Guidelines' refers to the specific approved guidelines for a hospital. They are provided in PDF form, and can be saved to your device for future reference.

Enabling the guidelines feature requires that your hospital uses our Induction Admin platform (available free of charge to hospitals). If you are interested in arranging a call to find out more about Induction Admin please email us at contact@induction-app.com

How do I get guidelines for my hospital?

If guidelines are not enabled for your hospital please feel free to drop us an email (contact@induction-app.com) and we shall provide you with more information. The ability to deliver guidelines is available to free for all hospitals.

Security

What encryption to you use?

We use 256bit AES encryption for our data when it is at rest and 256bit SSL when it is in motion.

Does Induction require an account?

Yes, our apps require you to register for an account with your full name, email and organisational role. We encourage users to register using a professional email address that they use within their organisation. The reason for this is that your hospital may choose to contact you through this email address.

Before you are able to access your account you are required to confirm, via email, that you have access to the email address that you entered.

Access to Induction Admin requires a special level of account which we shall set you up with.

Where is the data in Induction stored?

All our data is stored within secure data centres located within the UK.

Induction Admin

What does is cost?

Induction Admin is currently available to all hospitals worldwide at zero cost for the first 3 years. All that we ask is that the hospital agrees to draw up a master-service agreement with us to provide the Induction service within their organisation.

For more information, and to start a no-obligation trial of the system please email contact@induction-app.com.

What is Induction Admin?

Induction Admin is a web-based platform designed for hospital administrators to manage the data stored for their hospital.

Admin (as we call it) gives editing rights to numbers, FAQs and allows the addition of official guidelines.

It also has a sophisticated tracking system so you can track usage of Induction in your hospital.

Please contract us for more information and a trial (contact@induction-app.com)